I missed the deadline by a minute because the app lagged. Can support add my team? No. Entries and changes lock exactly 90 minutes before the first fixture of the gameweek kicks off. We do not accept liability for network delays, phone data failures, or high traffic volume. Support agents cannot make manual adjustments or award retrospective points.
What happens if the live app scoring feed freezes during a game? Our live scoring updates every 60 seconds using data from Sportradar. If our automated feed fails entirely, our team will settle the match manually using the official Premier League website as our backup.